Matutine Support
Alarm & Routine
Hear an alarm without waiting
Open the Settings tab, then tap Test alarm. It rings in 10 seconds, even if you leave the app.
Honest limits
- An alarm cannot ring if the device is switched off.
- Stop is always available on the alarm. A wake-up mission is a check, not a lock, and "I'm up, skip" is always on screen.
- If you stop an alarm without finishing its check, it rings again every 2 minutes, up to the backup rings you chose, then stops. Backup rings are armed for your next wake-ups, up to 7 days ahead and soonest first, as far as Matutine's limit of 24 scheduled alarms allows. They are re-armed every time you open Matutine. A wake-up that is not armed rings the main alarm only.
Alarm did not ring?
- Settings tab > Permissions: Alarms must say Allowed. If it says Off, open iOS Settings > Matutine and turn on Alarms.
- Make sure the alarm switch is on and the next alarm time is what you expect (the Alarms tab shows "Next alarm").
Restore purchases
Settings tab > Restore purchases (also on the Pro screen). Matutine Pro is a single one-time purchase with Family Sharing; there is no subscription. To request a refund, use the Settings tab > Request a refund when Pro is owned.
Free and Pro
Free: up to 24 scheduled alarms (backup rings count toward the 24), snooze, the system sound plus Dawn and Chime, Math and Phrase missions, one routine of up to four steps, one backup ring, the bedtime reminder and Test alarm. Pro: Steps and Scan missions, four more sounds (Pulse, Bell, Ripple, Beacon), more routines and up to 30 steps, up to five backup rings and bedside clock themes.